Though this is not the keyfactor to distinguish a reliable cloud hosting provider from a bad one and a reseller from a real supplier, having the option to call and talk to a live person is a sign that you are not dealing with a one-person service provider and that you will be able to get in touch with someone every time you're looking for assistance. The phone support for hosting services may range from basic to dedicated, which means that the problems which can be resolved with a call vary depending on the particular service provider. Generally, these matters are simpler and include billing or first level tech issues because more difficult issues often need a support ticket where both you and the administrators can track what's going on with a given issue. However, the option to call your provider will save you a lot of time and efforts for the multitude of tiny problems that may eventually appear when you manage your web hosting account.
Phone Support in Cloud Hosting
If you decide to take advantage of one of our Linux cloud packages, you will be able to talk with our support crew over the telephone for 14 hours every day. We can assist you in choosing the proper package for your websites as we believe that it's better to discuss this kind of issues with a live person. If you already have an account, we will assist you with your sales/billing questions as well as general matters, even with some tech situations that don't need a long time or escalation to a system administrator because it is more appropriate to open a support ticket for time-consuming troubles so as to have the entire communication in one place. We have phone numbers in the US, the United Kingdom and Australia, so you can call the one you prefer and speak with our representatives.
Phone Support in Semi-dedicated Hosting
If you want more information for the Linux semi-dedicated hosting packages that we offer, you have the option to call some of the three support lines that we have worldwide - in the United States of America, the United Kingdom and Australia. Thus, you'll be able to check in advance whether our services are appropriate for your sites. In case you are already our customer and you have a semi-dedicated account, you are able to contact us over the phone for fourteen hours a day about any type of billing or common queries. For entirely technical troubles you'll have to take advantage of our ticketing system to get in touch with our tech support since sometroubles simply need more time to be solved, but we can help you over the phone with a number of minor tech problems as well, saving you the time and efforts.