Being able to contact your cloud hosting company any time you have any type of questions or encounter any difficulties is very important and how quickly they will reply and react is essential, in particular when your website is business-oriented, as longer downtime can often mean losing potential customers. The support solutions are, in addition an easy way to distinguish actual suppliers from resellers. The second usually respond just to e-mail messages or support tickets and you'll need to wait for a day or longer so as to receive a reply. In case your problem needs a couple of replies, you may end up losing a few days to have a simple problem resolved. With a genuine and reliable website hosting supplier, you'll be able to connect with the support at any time and get a quick reply whatever the issue or the question is - pre-sales, customer or tech one.
24/7 Customer Support in Cloud Hosting
We provide you with 24/7 billing, customer and technical support for all our Linux cloud packages. Even if you are not our customer yet and you have some questions, we will assist you right away and provide the necessary info, so as to give you the choice to make the very best decision when you purchase a new hosting account. We're available twenty-four seven, including holidays and weekends, and we provide various ways of communication to get in touch with us - phone, live chat, email messages and support tickets. To make things easier for you, we have a couple of telephone numbers internationally, so you can call the one which is closer to you. The max response time for your emails and the tickets is one hour. The standard response time is around 15-20 min, which means that you can forget about waiting for days and nights to receive assistance for some task or issue, irrespective of its difficulty.
24/7 Customer Support in Semi-dedicated Hosting
You're able to try our support services even before you aquire a semi-dedicated server account from us as we have phone and live chat support for billing, pre-sales and common questions. Our agents will help you find the ideal plan or provide you with info about our servers, to confirm whether the system requirements for your web sites are met. When you are an active client, you'll also be able to get in touch with us through email or through our ticketing system, that can be accessed from the Hepsia hosting Control Panel. We guarantee that whenever you employ any of these two methods of communication, you'll get a reply within no more than 1 hour and that’s 24/7, including weekends and public holidays. If you've used the website hosting services of other companies, even big ones, you will be able to compare the reply time since it ordinarily takes a whole day for them to address a ticket.
24/7 Customer Support in Dedicated Web Hosting
With a one-hour max reply time guarantee, you will benefit from lightning-fast support when you get a dedicated server from our company. Our customer and technical support teams are online 24/7/365, which means that if you open a ticket through your billing account or you send an email about any kind of problem with the server or the pre-installed software on it whatever the time of the day, you will receive a reply within one hour, even during holidays. Our ticketing system is the better option in case the matter in question requires longer time to be solved or in case it should be given to our admins, because it is a lot easier to keep track of the communication sent on both sides. For common, sales and billing issues/inquiries, you'll be able to give us a call or talk to a live agent through our chat service. In case you include the Managed Services upgrade to the server plan, our administrators will also support you with third-party software set up and troubleshooting and similarly to the basic support, this service is available 24/7 too.