Assistance Channels

  • 1 hour ticket response time
  • A 60 mins Inquiry Reply Warranty

  • Our group of professionals will try their best to answer to your help demands within less than 1 hour. If, however, the situation you have experienced requires help from the Administrators’ =Department,= we’ll send the ticket to the administrator on duty and will write a note to inform you.

  • Top quality support service
  • Professional Client Assistance Service

  • We will offer you 24 hours a day customer help and support by using a turbo–fast ticketing solution built into your Control Panel. You’re able to e mail us at any time about any of the software applications that come pre–installed on your virtual server, this includes the selected Operating System, the server administration panel and our in–house made Hosting Control Panel.

  • Intuitive help center
  • An Intuitive Help Zone

  • A comprehensive and routinely updated knowledge base is built into our in–house built Hosting Control Panel. It provides quick tips on how to execute all the basic web site management jobs. The Help section gives you in–depth how to content articles and step by step video guides. You can access the Help area by pressing the Help or Video buttons in the top right part of each Control Panel section.