Should you ever experience a problem with your website and be incapable of dealing with it, ask the respective hosting provider’s support team to assist you to bring the website back online. A swift solution would be the most optimal scenario, but many companies respond within 24 hours and even more, especially if you’re working with a hosting reseller. Even if your problem can be sorted out with ease, your site may not function properly or it may not be reachable at all for a long period, so you may lose potential customers as it’s extremely unlikely that anyone would be enthusiastic to go back to a site that’s inoperational. With that said, you should make sure not only that you can touch base with your web hosting provider, but also that they can respond and help you in a well-timed fashion. If an app update does not proceed smoothly or you delete something accidentally, for instance, the website must be restored quickly so as to prevent extended unavailability.
One-Hour Response Guarantee in Cloud Hosting
Our Linux cloud packages come with a 1-hour response guarantee, which means that irrespective of what inquiry or obstacle you may have, we will always be there to help you out. In fact, it seldom takes more than half an hour to get an issue sorted out or an enquiry answered, and this is valid for both pre-sales and technical matters. Our customer support staff members are available 24-7, even on weekends and official holidays, which goes to say that you will get quick support anytime you need it. We know just how priceless time can be, so by the time we reply to your ticket or email, we’ll have explored the matter and, in case we haven’t figured out a solution, we’ll give you more info about what you need to do on your end, if the circumstances necessitate this. With our support services, you can rest assured that there will be somebody to assist you right away, no matter what time of day or night it is.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our client support staff reps are available all the time and they’ll respond to any ticket that you post via our hosting Control Panel within less than 1 hour. The response time is guaranteed regardless of whether you’ve got a generic enquiry with regards to your semi-dedicated server or you stumble upon a certain predicament and you won’t have to wait even that long for most issues. Irrespective of what the nature of the issue is or what time of day or night it is, we will be there to help you out, as we are available 365 days a year to deal with any technical, billing or general issue. If you contact us about anything that’s within our capacity, we’ll resolve it before we reply to you, so you won’t have to wait for hours or even days while the problem continues. If there’s something that you need to do on your end, we’ll provide you with the needed info – what possible solutions to try, what steps to take, etc.