A live chat is one of the several ways of communication supplied by some hosting companies as a part of their support service. Determined by the company, the chat is used for billing, pre-sales and/or tech support. This way of communication is quicker as compared to a support ticket and it'll make it less likely to misspell or misunderstand a word as compared to a call with a representative. What's more, if the issue that you have requires some time to be reviewed and taken care of, you'll be able to do something else meanwhile instead of just waiting, like you'd have to do when you call. Also, you can employ a live chat support service free of charge as long as you have web access even when your website hosting supplier is situated in a different country and they don't have a local phone number you can call.
Live Chat Support in Cloud Hosting
We supply a live chat assistance service for all of the Linux cloud packages that we offer and we are able to support you with almost everything live. In case you don't have an account with our company yet, we're able to give you more information about the packages so as to help you to choose the most appropriate package. If you are a current customer, we will be able to help you with any general or billing matter and even with plenty of common tech matters, for instance an email address installation in a desktop email client. When you are unable to give us a call for whatever reason or you're in a country where we don't have a local telephone number, our live chat is the best way to get in touch with us. Certainly, some issues need extra time to investigate and test, which means that you'll need to open a ticket to our technicians, still, we're able to save your time and help you with lots of issues on the chat.
Live Chat Support in Semi-dedicated Hosting
We provide live chat support that is designed for all of our potential and active clients. In case you are searching for a new web hosting account, you'll be able to chat in real time to one of our agents and receive more info about our Linux semi-dedicated hosting packages so that you can select the best plan for your sites. In case you already have an account with us, we'll be able to support you in a timely manner with general, billing and 1st level technicalissues. Although sometimes you will have to open a support ticket as there're troubles that cannot be resolved on the live chat, we will help you with lots of common tasks, such as setting up an email account in an email client or redirecting one domain name to another. This way, you will take advantage of quick support and you'll save time and effort.