There are a number of ways in which you can contact the hosting company whose services you’re using, but the one that you’ll invariably find no matter which company you pick is a trouble ticket system. This is the easiest communication method for a number of reasons. If no client support staff member is free at the moment and they’re all busy, a telephone call may not be replied to, but a ticket will invariably hit home. Furthermore, you can copy & paste large bits of info without having to worry about typographical mistakes, and if a particular issue requires more time to be fixed or a number of replies must be exchanged, all the info will be in one place, so either party can always see the steps taken by the other one. The drawback of using tickets to touch base with your hosting provider is that they are usually separate from the web hosting platform, so if you need to provide information or to adhere to instructions, you’ll have to use no less than two different admin interfaces and this number can increase in case you would like to manage a couple of domain names. On top of that, a lot of hosting companies respond to tickets after a couple of hours, or even once in every 24 hours, and for you as a customer, this simply means wasted time while awaiting an answer.
Integrated Ticketing System in Cloud Hosting
With a cloud hosting from us, you won’t ever need to sign out of your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire web presence. You can easily access any support ticket whilst browsing your files or fine-tuning various settings. The ticketing system is being strictly monitored 24-7-365 by our customer support staff and the response time is maximum sixty minutes, but it rarely takes more than twenty minutes to get support. In contrast to some other providers, we do not charge extra for using the ticketing system, so you can touch base with us as often as you want and request information with regards to any billing or technical problem. You can also read a variety of help articles, which will help you tackle the most commonly confronted predicaments yourself.
Integrated Ticketing System in Semi-dedicated Hosting
In case you’ve got a semi-dedicated server account with our company and you’d like to get in touch with our customer care team, you’ll be able to post a trouble ticket straight from your Hepsia hosting Control Panel instead of using a completely different help desk support platform like you will have to do with the majority of web hosting companies on the marketplace. Our integrated trouble ticket system will allow you to open a new ticket without any difficulty and to go through older tickets using an intelligent search filter. In addition, you’ll be able to take a look at the applicable knowledge base articles that our system will offer you in accordance with the category that you pick for your new ticket. You can accomplish all the aforementioned activities without leaving your Hepsia Control Panel at any moment, which implies that if you experience any issue or have a question, you can touch base with our support engineers and fix the given issue in less than sixty minutes via a single support platform.