There are a number of ways in which you can contact the hosting company whose services you’re using, but the one that you’ll invariably find no matter which company you pick is a trouble ticket system. This is the easiest communication method for a number of reasons. If no client support staff member is free at the moment and they’re all busy, a telephone call may not be replied to, but a ticket will invariably hit home. Furthermore, you can copy & paste large bits of info without having to worry about typographical mistakes, and if a particular issue requires more time to be fixed or a number of replies must be exchanged, all the info will be in one place, so either party can always see the steps taken by the other one. The drawback of using tickets to touch base with your hosting provider is that they are usually separate from the web hosting platform, so if you need to provide information or to adhere to instructions, you’ll have to use no less than two different admin interfaces and this number can increase in case you would like to manage a couple of domain names. On top of that, a lot of hosting companies respond to tickets after a couple of hours, or even once in every 24 hours, and for you as a customer, this simply means wasted time while awaiting an answer.