A lot of people who start using their 1st web hosting account, or switch companies, usually have inquiries with regards to how specific tasks are done or stumble upon complications when setting up different things, including emails, site settings, etc. That’s the reason why, a lot of web hosting providers have prepared documentation with the most popular questions and issues so as to help their customers get information swiftly and easily. As a result, the customer care team can devote more time to actual issues that some customers may be experiencing, because the solution for the smaller things will be available on the Internet and customers can easily deal with them without having to touch base with the customer service team. Having detailed documentation is very important, especially for new users without any experience at all, since the web hosting service involves a multitude of features and many people can become baffled about what action to take. A good information repository can both help you perform the procedures that you wish and get to know how the hosting service works as a whole.
Extensive Online Documentation in Cloud Hosting
Our cloud hosting packages include a comprehensive knowledge base where you can find information on all the predicaments that you could bump into and their resolutions. You can find out how to set up and administer a mailing list, how to use an .htaccess file, or how to proceed if the settings of your email client are correct, but nevertheless you’re unable to send email messages, for example. We have done our utmost best to be as thorough as possible and to encompass all possible options so as to help you save time and efforts and to supply you with different solutions for each and every issue. The knowledge base contains educational articles as well – both general ones about the web hosting service as a whole, and more specific ones, which will help you get acquainted with the functions and features of the Hepsia hosting Control Panel. You can find relevant articles about specific features and functions in each section of the Control Panel, while if you would like to check the complete article list, you should visit the dedicated Help section.
Extensive Online Documentation in Semi-dedicated Hosting
Our semi-dedicated servers include a comprehensive article library where you can find any info that you might need about our web hosting services or about the Hepsia Control Panel that we use. We have compiled it on the basis of the feedback that we have obtained from our customers through the years and, as a result, our articles touch on particular problems that you may bump into and include the easiest way to fix them, for example receiving an HTTP 500 error message or being unable to send email messages from your personal computer although you have the correct settings. The articles are available in every Control Panel section and you can examine them whenever you like. They can help you expand your knowledge not only about our platform, but also about the hosting realm as a whole, as they include exhaustive instructions and general information such as what file permissions or cron jobs are.