Client Support Channels

  • 1 hour ticket response time

  • A One–Hour Ticket Response Guarantee

  • We offer a 60–minute response warranty for any ticket or e–mail that you submit to our client support staff. We will rapidly respond to all standard enquiries and forward the case to our server admins if any further assistance is needed. If you order the Admin Services package, we will execute any of the included server administration services at a time that has been agreed upon upfront.

  • Top quality support service

  • An Outstanding Help Desk Service

  • We’ll be online for you 24/7/365 to respond to any inquiries that you may have related to our Hosting Control Panel or any of the apps that we have installed for you on the dedicated server. If you also require help with server administration procedures, you can order our Admin Services package, which includes backup hard disk drive storage space, Operating System updates on a weekly basis, server monitoring and rebooting procedures, as well as troubleshooting and software installation services

  • Intuitive help center

  • An Intuitive Help Section

  • Our Hosting Control Panel has been installed by default for every Linux dedicated servers hosting package. Among its characteristics is a rather time and effort–saving integrated knowledge base that will walk you step by step on everything that you can do. The majority of help articles have video versions that demonstrate all the actions that you can perform in a highly illustrative manner. You will find the instructional articles and the video tutorials in the top right corner of each section of the Hosting Control Panel.